CMEMSC OFFICE: (508) 854-0111 | CMED 24/7 Phone: 508-854-0100

Worcester CMED (Central Medical Emergency Direction) relies on a network of radio towers strategically located throughout Central Massachusetts (EMS Region II).

Ambulance personnel contact CMED via mobile/portable radio through these towers and request  communications connection enabling them to provide patient information to a hospital emergency department. The entry notification information they provide helps the hospital staff prepare

for the patient’s arrival. EMTs also communicate through CMED when mergency medical control orders are needed from a physician. CMED’s role in coordinating communications for Mass Casualty Incidents (MCI) is instrumental to effective incident management. The coordinated distribution of patients to area hospitals limits onfusion on scene and reduces the effects of a surge of patients on any one hospital. CMED is crucial to the coordination of communications between ambulances and hospitals and ultimately contributes to improved patient care.

Region II Communication Failure Policy

An EMT may initiate or continue care in accordance with MDPH/OEMS EMS Pre-hospital treatment protocols if communications are interrupted or cannot be established with medical control. The physician receiving the patient shall evaluate the emergency care rendered with comment on the patient care report as needed. The EMT shall prepare a written report of the incident including patient care provided and submit it to the Regional Medical Director within seventy-two (72) hours for review.